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Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our services, including TRE® (Tension & Trauma Releasing Exercises) and reiki.

 

By using our services, you agree to the terms outlined in this policy.

 

1.  Information We Collect

We may collect and process the following types of personal information:

  • Contact details: name, email address, phone number

  • Health information: relevant medical history, current symptoms, and wellbeing information shared during consultations

  • Appointment details: booking history and session notes

  • Payment information: billing details (processed securely via third-party providers)

  • Website data: such as cookies or analytics if you use our website

 

3. How We Use Your Information

Your information is used to:

  • Provide safe and appropriate therapy services

  • Tailor sessions to your individual needs

  • Manage appointments and communicate with you

  • Maintain accurate records of your care

  • Comply with legal and professional obligations

We will only use your information for the purposes for which it was collected.

 

4. Confidentiality

All personal and health information shared during sessions is treated as strictly confidential.

Information will only be disclosed if:

  • You have given explicit consent

  • There is a legal obligation to do so (e.g. risk of serious harm to yourself or others)

 

5. Data Storage and Security

We take appropriate measures to protect your personal data, including:

  • Secure digital storage systems

  • Password-protected devices

  • Locked storage for any physical records

Your information is only retained for as long as necessary to provide services and meet legal requirements.

 

6. Sharing Your Information

We do not sell or share your personal data with third parties for marketing purposes.

We may share information with:

  • Trusted service providers (e.g. booking or payment platforms)

  • Regulatory or legal authorities where required

All third parties are required to respect the security of your data.

 

7. Your Rights

Under applicable data protection laws (including UK GDPR), you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (where legally permissible)

  • Withdraw consent at any time

  • Lodge a complaint with a supervisory authority

 

8. Cookies (if applicable)

If you use our website, cookies may be used to enhance your experience and collect basic usage data. You can manage cookie preferences through your browser settings.

 

9. Contact

If you have any questions about this Privacy Policy or your data, please contact:

Rebecca Chow - Reiki and Regulation

rebeccaechow@gmail.com

07886185490

 

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you directly.

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